RE: [Histonet] Re: goodbye

From:"Tony Henwood"

I continually remind any vendors whose performance is sub-optimal that if I get sued by a family for incorrect results resulting from their products that my lawyer will be on their case before they have time to cough!!
So far no disgruntled families!!


Tony Henwood JP, MSc, BAppSc, GradDipSysAnalys, CT(ASC)
Laboratory Manager & Senior Scientist
The Children's Hospital at Westmead,
Locked Bag 4001, Westmead, 2145, AUSTRALIA.
Tel: 612 9845 3306
Fax: 612 9845 3318

-----Original Message-----
From: [] On Behalf Of Rene J Buesa
Sent: Wednesday, 25 October 2006 12:35 AM
To: Andrea Grantham;
Subject: Re: [Histonet] Re: goodbye

Because they are, essentially, in the business of making money; patient care is usually not even in their "radar screen"!
  René J.

Andrea Grantham  wrote:
  It happened to me also - maybe this happens more than we think??? I was chastised by a vendor when I asked if anybody else was experiencing a 
certain phenomenon with one of their products. He told me that I should 
have gone to them instead of asking my question on histonet. Well, I did 
and really didn't get any help from them when I did this before going to 
histonet. Instead they were trying to tell me to change my technique. I 
don't know about you, but after you do something one way for 25 or more 
years it would seem that it wouldn't be the technique - or not usually. 
Long story short, we danced around this problem until somebody finally told=20
me they had a bad batch of base "product" that went into certain lots. 
Bingo! Thank God for the brave soul that finally admitted that the company=20
did have a problem but why couldn't they admit it weeks sooner and save me=20
the grief that I had with my tissues?
By the way, there were others out in histoland having the same problem. 
Hope they got it fixed too.


At 10:03 AM 10/23/2006 -0700, wrote:
>Amos wrote: "This happened to me before too. A vendor that will remain
>(that almost everyone has some equipment sold to them by these people)
>issue with my stating that we were having trouble with an expensive item
>they sold us when someone asked about this item on the Histonet."
>I am sorry to say that this happened to me as well at a previous job. 
>Since then I am always VERY careful about what I say (not much after 
>incident) about any product. It's sad but sales reps seem to be rather
>aggressive in acting to silence criticism of their (extremely expensive)
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: Andrea Grantham, HT(ASCP) Dept. of Cell Biology & Anatomy :
: Sr. Research Specialist University of Arizona :
: (office: AHSC 4212) P.O. Box 245044 :
: (voice: 520-626-4415) Tucson, AZ 85724-5044 USA :
: (FAX: 520-626-2097) (email: :

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