RE: SPAM-LOW: Re: [Histonet] MiTF on a Ventana Immunostainer

From:"Douglas D Deltour"

Unfortunately Ventana will not give you much help unless it is a Ventana
antibody. I can understand if they offered the antibody and you were using a
competitor but they do not offer the MITF-1. If the majority of users are
requesting help with the same types of third party antibodies(not offered by
Ventana) then it may behoove Ventana (for the full customer service
experience) to offer some suggestion with these antibodies (creating another
job for someone (cough cough)). 
We still are paying for the prep-kit which may cost more than some
antibodies. Just a thought. 

Douglas D. Deltour HT(ASCP)
Histology Manager
Professional Pathology Services, PC
One Science Court
Suite 200
Columbia, SC 29203
Office (803)252-1913
Fax (803)254-3262 
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-----Original Message-----
[] On Behalf Of Sate Hamza
Sent: Sunday, November 18, 2007 11:40 PM
Subject: SPAM-LOW: Re: [Histonet] MiTF on a Ventana Immunostainer

It sounds to me from my colleague's comment that she tried contacting
Ventana regarding this, but that they were not of much help.



On 11/18/07, Tanya Ewing-Finchem  wrote:
> Have you asked your Ventana Sales Rep about help with the situation? ;-)
> It has been my experience that Ventana has an applications lab that can
> help you with a 3rd party Ab. work up.
> [--] "Does anyone have a protocol for using MITF-1 on a Ventana
> immunostainer? Ventana doesn't have the antibody so they are not much help
> in either acquiring the antibody or helping us get started using it.">

Sate Hamza, MD, FRCPC
Winnipeg, Canada
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