RE: COMPETENCY vs PRODUCTIVITY
Mmmmmm, you think they work in a factory?? I quit working at a lab just
because of this type of attitude from the boss. I met the guidelines, I
just didn't feel like I wanted to be in factory work. Productivity and
competency are NOT the same. Quality should be the issue. I would
rather have excellent slides produced in a longer time frame than slides
done to meet the quota, that have to be recut later. Your off base on this
one Roxanne.
> -----Original Message-----
> From: Soto, Roxanne [SMTP:RSoto@covhealth.org]
> Sent: Thursday, November 14, 2002 4:54 PM
> To: Histonet (E-mail)
> Subject: COMPETENCY vs PRODUCTIVITY
>
> I know that this subject has been brought many times before, but I really
> need some advice. I had to develop competencies at my organization
> because
> the techs have not had to be in several years, nor have they been help
> accountable for anything. To come up with an objective number for
> embedding
> and microtomy, I watched them for several days and timed them all. I came
> up with a "lab average" and to be competent they had to be within 70% of
> the
> lab average. For example, the lab average for microtomy was 84 slides per
> hour and to be competent they had to cut 59 slides per hour with less than
> a
> 2% error rate (error rate is based on depth and wrinkles, etc.). I have
> several employees that are well below that number. They think that I am
> being unrealistic in my expectations of them. My manager and I disagree
> on
> what competent means. He feels that I am asking for productivity and not
> competency, I think they are one in the same. He feels that to be
> competent
> that have to show they know how to do their job, I told him to be
> competent
> they have to be productive. He asked me today if there were any articles
> about productivity standards in histology. So is there such a thing?
> Now I have other things on my competency as well, such as, accessioning,
> frozens, special stains, processing, microwave processing, etc. My next
> question is, what do you do if you have a tech that doesn't pass the
> competency? I have been told that I have to re-train them, even if they
> have been a tech for 30 years. How does your organization handle this?
> On the down side of this, is my techs. They don't care about the
> competencies because even if they are not competent, nothing will happen
> to
> them, so they don't care. One tech can come in and bust there butt and
> they
> will get the same benefits and raise as a tech that comes in and does
> absolutely nothing. I have been trying to change this since I got here,
> but
> until I have documentation to back me up, I am stuck.
> You advice would be greatly appreciated.
> Roxanne
>
>
>
>
>
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