Competency is about being effective, i.e being able to perform an activity
successfully to set quality standards.
Productivity is about efficiency, ie being able to perform an acceptable
amount in a given unit of time.

Your boss is nearer the mark in this one.



                      "Soto, Roxanne"                                                                                                  
                      .org>                    cc:                                                                                     
                                               Subject: COMPETENCY vs PRODUCTIVITY                                                     
                      14/11/2002 22:54                                                                                                 

I know that this subject has been brought many times before, but I really
need some advice.  I had to develop competencies at my organization because
the techs have not had to be in several years, nor have they been help
accountable for anything.  To come up with an objective number for
and microtomy, I watched them for several days and timed them all.  I came
up with a "lab average" and to be competent they had to be within 70% of
lab average.  For example, the lab average for microtomy was 84 slides per
hour and to be competent they had to cut 59 slides per hour with less than
2% error rate (error rate is based on depth and wrinkles, etc.).  I have
several employees that are well below that number.  They think that I am
being unrealistic in my expectations of them.  My manager and I disagree on
what competent means.  He feels that I am asking for productivity and not
competency, I think they are one in the same.  He feels that to be
that have to show they know how to do their job, I told him to be competent
they have to be productive.  He asked me today if there were any articles
about productivity standards in histology.  So is there such a thing?
Now I have other things on my competency as well, such as, accessioning,
frozens, special stains, processing, microwave processing, etc.  My next
question is, what do you do if you have a tech that doesn't pass the
competency?  I have been told that I have to re-train them, even if they
have been a tech for 30 years.  How does your organization handle this?
On the down side of this, is my techs.  They don't care about the
competencies because even if they are not competent, nothing will happen to
them, so they don't care.  One tech can come in and bust there butt and
will get the same benefits and raise as a tech that comes in and does
absolutely nothing.  I have been trying to change this since I got here,
until I have documentation to back me up, I am stuck.
You advice would be greatly appreciated.

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