On Fri, 26 May 2000 09:30:00 -0800 "Klemme, Nancy"
<nancy.klemme@sakuraus.com> writes:
> Dear Terry,
> 
>     I offer apologies for your waiting time for assistance with your 
> VIP.  
> Ideally, we would have a live technical specialist every time the 
> phone rings. 
> When we are helping you (and other product users), we prefer to not 
> interrupt
> your support process by taking another call.  That is why we 
> encourage callers
> to leave a detailed message so that we can make return contact.   By 
> using this
> method of leaving model and serial #'s, symptoms, name and phone 
> number, our
> technical specialists have your product's documentation information 
> already
> available at the time of call-back.  This phone mail is monitored 
> for messages
> a
> "minimum" of every 15 minutes.  
>     
>     After Bayer's decision to eliminate their histology division, 
> Sakura has
> been increasing our technical staff in order to provide support to 
> users of the
> Tissue-Tek products.   As you may know, employee recruitment is 
> extremely
> challenging.   Our Histonet postings also give evidence of that.  
> Although we
> are in the midst of an extensive training program with the most 
> recent hires,
> Sakura would still like to fill one more position in our technical 
> support
> department.  
> 
>     Sakura has manufactured the Tissue-Tek products since the early 
> 1980's. 
> Repair parts and replacement accessories are stocked here.  
> 
>     I don't blame you for being upset with the wait, and I don't 
> mean to defend
> any lack of response.  I just thought an explanation might be 
> helpful.
> Please
> be encouraged to call us again - leaving a message if all of the
> tech.spec.lines
> are busy - or you may e-mail me and I'll ask the first free agent to 
> call you
> back.   
> 
> My best regards,
> Nancy
> 
> Nancy Klemme, HT(ASCP)
> Customer/Product Support Mgr.
> Sakura Finetek USA, Inc.
> 1750  West 214th Street
> Torrance, CA  90501
> 
> Web Page = www.sakuraus.com 
> e-mail = nancy.klemme@sakuraus.com
> Phone = 800/725-8723
> 
> 
> 
> 
> 
> ____________________Reply Separator____________________
> Subject:    Re: HELP me buy a Processor !
> Author: "Terry J Mattoon" <looneytoons5@juno.com>
> Date:       5/25/00 5:44 PM
> 
> From: Terry J Mattoon
> Date: Thu, May 25, 2000 5:44 PM
> Subject: Re: HELP me buy a Processor !
> To: Allison
> Cc: histonet
> Russ:
> 
> You say you abuse them.  ?How?  I have a Tissue-Tek VIP  that I've 
> had
> since 1984 and it still works wonderfully but its oulasted its
> replacement date and I too need a new Processor.  I don't want to 
> try out
> everything but does anyone have any ideas?  I've heard that Sakura 
> has
> bought out Tissue Tek.  I called Bayer and they no longer carry 
> parts or
> do the excellent troubleshooting but gave me Sakura's phone #.  My
> problem is that I waited for 10 minutes to talk with someone today 
> and
> then gave up.
> 
> On Tue, 23 May 2000 08:40:09 GMT0BST "RUSS ALLISON"
> <Allison@Cardiff.ac.uk> writes:
> > I have two Hypercentres and a Pathcentre.
> >
> > I abuse them terribly.
> >
> > I had a fan motor go down on one of the hypercentres.
> >
> > Russ
> >
> > Russ Allison,
> > Dental School
> > Cardiff
> > Wales
> >
> 
> 
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> Message-Id: <20000525.221903.-378177.3.looneytoons5@juno.com>
> From: Terry J Mattoon <looneytoons5@juno.com>
> Subject: Re: HELP me buy a Processor !
> To: Allison@Cardiff.ac.uk
> Cc: histonet@pathology.swmed.edu
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