Re: MSDS frustrations...

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To:"Francie Gallery" <>
Date:Fri, 23 Apr 1999 13:33:12 -0400
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I'm sorry to hear you are having problems with getting MSDS sheets.  I
previously invited anyone who needs an MSDS to visit the EM Science
website,  EM Science provides MSDS and C of A's for all
EM Science products on the internet.  This includes many bulk chemicals
which you may have in your lab.  You can retrieve these by name or CAS
number. You do not need a catalog number.  This would include the dyes and

We also have a automated phone system called Fast Fax that will fax this
information to you directly (1800-557-4367).

We would not be able to provide you with MSDS sheets for stain solutions
manufactured by other companies because the composition information may not
be the same.  This would hold true with some different types of alcohols
due to the denaturants and types.

If I can help you, let me know.  I would be happy to show you how to use
the website or fast fax.
You can reach me at 800-222-0342, ext. 443.

Rande Kline HT (ASCP)
Technical Services
EM Science

"Francie Gallery" <> on 04/23/99 10:58:38 AM

Subject:  MSDS frustrations...

I need to vent...
has anyone had nearly a WEEKS worth of phone calls/faxes back and forth to
a company to try to get MSDS information sent on prepared chemicals/stains
that you have ordered or you are interested in ordering (pending the MSDS
safely/disposal information)?  I have been told that I have to provide a
list of information regarding the product including its name (OK), catalog
number (OK), lot number (?) and expiration date (?!? - if the item's
expired, they won't send an MSDS because it shouldn't be on our shelves,
anyway)...or I 'could just "fax the original packing slip" in order to
receive an MSDS' for it.  And if I want an MSDS for a product we haven't
ordered, it's not available, unless we order the product, first.  I don't
understand why some of these companies don't list their MSDS information on
their websites...I would be glad to retrieve it, myself if I could only get
access.  This has been a major frustration this whole week.  Do folks have
a favorite company that they purchase staining chemicals from that they
find particularly "user friendly"?  Is it me, or have computers and
technology replaced plain old "common sense" and "going the extra mile" for
customer-relations" sake?  Looking forward to the weekend!!!  Deep breaths,
meditation, relaxing music.   ~Francie~

Department of Histology, Suffolk County Medical Examiner's Office,
Hauppague, NY
Department of Neurobiology and Behavior, SUNY at Stony Brook, Stony Brook,

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