Updates to your AT&T Internet
Dear AT&T Internet Service Member:
Effective Oct. 18, we
are updating our AT&T Internet Terms of Service and Acceptable
We have revised our
agreement based on a few key principles. First, we support our customers’
right to free expression. Second, we will give our customers clear information
about the capabilities of our service and any meaningful limitations
on the service. Finally, we will provide our high speed Internet
service in discrete, non-overlapping speed tiers.
In line with these principles,
we’ve added some new sections and rewritten others to more clearly
describe our Internet service. A few of these important changes are
For AT&T High Speed Internet Members:
Other changes include
language that better clarifies bundle discounts and requirements, and
the addition of a service restoral fee should an account be suspended.
To view the revised terms, we recommend you
to determine how these changes may apply to you and your use of the
By continuing to use the Service, you signify your continued agreement
to the terms and conditions set forth in the Terms of Service document.
Should you have any
questions, please contact us at:
1.800.288.2020 for AT&T High Speed
Internet and AT&T Dial Internet members
1.888.321.2375 for FastAccess DSL
and BellSouth Dial members residing in AL, FL, GA, KY, LA, MS, TN,
NC and SC
1.800.400.1447 for AT&T Worldnet
Service or AT&T DSL Service members with AT&T Worldnet
A list of Frequently Asked Questions is also available at http://support.att.net/mytosfaq
Thank you for being
an AT&T Internet member. We are happy to have you as part
of our online community and look forward to continuing to serve your
You AT&T Internet
Service Customer Care Team
Please do not reply via e-mail. The address is automated,
unattended, and cannot help with questions or requests.
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