Important Updates to your AT&T Internet Terms of Service


Untitled Document

Important Updates to your AT&T Internet
Terms of Service

Dear AT&T Internet Service Member:

Effective Oct. 18, we are updating our AT&T Internet Terms of Service and Acceptable Use Policy.

We have revised our agreement based on a few key principles. First, we support our customers’ right to free expression. Second, we will give our customers clear information about the capabilities of our service and any meaningful limitations on the service.  Finally, we will provide our high speed Internet service in discrete, non-overlapping speed tiers.

In line with these principles, we’ve added some new sections and rewritten others to more clearly describe our Internet service. A few of these important changes are highlighted below.

For AT&T High Speed Internet Members:

  • AT&T High Speed Internet Service Description.  We have added new language to the service description to more clearly describe how we provide your high speed Internet connection, and to explain what factors can affect the performance of your high speed Internet service.
  • Termination of Voice Service.  With AT&T High Speed Internet Direct service, we can deliver the benefits of broadband without a home phone connection. For customers who terminate their home phone service with AT&T - but not their high speed Internet service - we have added new language that will ultimately enable us to maintain a customer’s broadband connection at the then current rates, terms, and conditions for AT&T High Speed Internet Direct service. 

Other changes include language that better clarifies bundle discounts and requirements, and the addition of a service restoral fee should an account be suspended.

To view the revised terms, we recommend you visit to determine how these changes may apply to you and your use of the Service.

By continuing to use the Service, you signify your continued agreement to the terms and conditions set forth in the Terms of Service document.

Should you have any questions, please contact us at:
  • 1.800.288.2020 for AT&T High Speed Internet and AT&T Dial Internet members
  • 1.888.321.2375 for FastAccess DSL and BellSouth Dial members residing in AL, FL, GA, KY, LA, MS, TN, NC and SC
  • 1.800.400.1447 for AT&T Worldnet Service or AT&T DSL Service members with AT&T Worldnet Service

A list of Frequently Asked Questions is also available at

Thank you for being an AT&T Internet member.  We are happy to have you as part of our online community and look forward to continuing to serve your Internet needs.


You AT&T Internet Service Customer Care Team

Please do not reply via e-mail. The address is automated, unattended, and cannot help with questions or requests.

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