Re: Histonet Soliciters -Reply

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From:Sarah Ann Christo <schristo@CVM.TAMU.EDU> (by way of histonet)
To:histonet <>
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Dear Elfi,
   I don't think this is the first time this
situation has happened regarding your
company and the Histonet.  I have noticed
you are fairly aggressive, more than any
other company, on the Histonet.
  I feel this way, if a company has a good
product, it will sell itself by word of mouth.
I am totally put off by pushy salesmanship.
  -Sarah at Texas A&M

Dear Mark & Carrie Byrne;

As the head of the head office I am responding to your e-mail, and quite
frankly I am a bit shocked! I am sorry to hear of your aggressive sentiments
towards Hacker, and on behalf of the same, I offer personal and corporate
apologies if you have been in any way offended.

I have checked with our direct sales people, and none of them have any record
of speaking with you. As you may or may not know, we work with a number of
independents nationwide and they may or may not have spoken with you regarding
automated coverslipping. Most of us, who are involved with this industry are
on the HistoNet. It is normal, and I don't think inappropriate, to expect some
type of follow up when questions regarding products and their performance are
aired over the HistoNet. Vendors do this, because it is our job to know how
our instruments and our competitors are doing out there. Our customers are
also one of our best source of ideas which can hopefully be used towards
improving our products to better meet their needs. This can only happen
through an open exchange of information.

It would be very helpful, and truly appreciated, if you would provide me with
the details regarding the incident with a Hacker Rep which you find so
offensive. Who was the Rep; and what issue did they respond to?  What could be
so reprehensible that it could incite you to vent such an aggressive reaction
toward an entire company and question our sales practices? Believe me, if it's
that bad, I certainly need to know! I might also add, that it may be more
effective to contact "The Company", (that would me in this case), directly to
air your views and vent your anger at someone you could hopefully give you
some answers, rather than making inflammatory blanket statements over the
HistoNet, don't you think?

What you should know, is that Hacker has been in this business since 1942. We
take our business rather seriously. As a company, and as individuals (many of
whom are histotechs), we make every effort to support this industry, it's
Societies, affiliates, etc., including the HistoNet.

A rational explanation for your comments would be most welcome. Hopefully your
input can help us avoid this type of situation in the future.

I look forward to hearing from you at your earliest convenience.


Elfi Hacker
HACKER Instruments & Industries Inc

Tel. (973) 226-8450
Fax.(973) 808-8281

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