FW: Histonet Soliciters

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From:"Lewin, Anne C." <lewina@bms.com> (by way of histonet)
To:histonet <histonet@magicnet.net>
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I don't usually respond to non-technical questions on the histonet, but felt
compelled to in this case.
I use a couple of Hacker products, and have had nothing but wonderful
experiences with their sales and technical people.  The instruments run
smoothly and effeciently, and I have never had a problem with them.  I hope
that everyone re-reads this eloquent letter from Hacker and takes to heart
that you should NOT bash an entire company for one isolated incident that may
or may not have happened.
As far as whether vendors/headhunters should use the histonet for soliciting
business, I really don't mind keeping current with technologies or job
opportunities that may find themselves on our listserv.  It actually is a
great thing that these people take the time to listen to our questions and
concerns and can try and improve their products to keep up with our demands
for excellence.  True, I don't care to have an experiment interrupted for a
sales call, and I never spend time speaking with these people (I just hang
up), but I don't mind it on the histonet.  If I'm not interested, I just hit
the delete key, and everyone here has that same option.
Well, that's my two cents worth, now how about some real histology questions
and enough of this Soliciters bashing???

From: HACKERLAB@aol.com on Wed, Oct 14, 1998 4:41 PM
Subject: Re: Histonet Soliciters
To: eire@teleport.com
Cc: HistoNet@Pathology.swmed.edu

Dear Mark & Carrie Byrne;

As the head of the head office I am responding to your e-mail, and quite
frankly I am a bit shocked! I am sorry to hear of your aggressive sentiments
towards Hacker, and on behalf of the same, I offer personal and corporate
apologies if you have been in any way offended.

I have checked with our direct sales people, and none of them have any record
of speaking with you. As you may or may not know, we work with a number of
independents nationwide and they may or may not have spoken with you regarding
automated coverslipping. Most of us, who are involved with this industry are
on the HistoNet. It is normal, and I don't think inappropriate, to expect some
type of follow up when questions regarding products and their performance are
aired over the HistoNet. Vendors do this, because it is our job to know how
our instruments and our competitors are doing out there. Our customers are
also one of our best source of ideas which can hopefully be used towards
improving our products to better meet their needs. This can only happen
through an open exchange of information.

It would be very helpful, and truly appreciated, if you would provide me with
the details regarding the incident with a Hacker Rep which you find so
offensive. Who was the Rep; and what issue did they respond to?  What could be
so reprehensible that it could incite you to vent such an aggressive reaction
toward an entire company and question our sales practices? Believe me, if it's
that bad, I certainly need to know! I might also add, that it may be more
effective to contact "The Company", (that would me in this case), directly to
air your views and vent your anger at someone you could hopefully give you
some answers, rather than making inflammatory blanket statements over the
HistoNet, don't you think?

What you should know, is that Hacker has been in this business since 1942. We
take our business rather seriously. As a company, and as individuals (many of
whom are histotechs), we make every effort to support this industry, it's
Societies, affiliates, etc., including the HistoNet.

A rational explanation for your comments would be most welcome. Hopefully your
input can help us avoid this type of situation in the future.

I look forward to hearing from you at your earliest convenience.


Elfi Hacker
HACKER Instruments & Industries Inc

Tel. (973) 226-8450
Fax.(973) 808-8281

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Date: Wed, 14 Oct 1998 16:26:38 -0400 (EDT)
From: HACKERLAB@aol.com
Subject: Re: Histonet Soliciters
To: eire@teleport.com
Cc: HistoNet@Pathology.swmed.edu
Message-id: <ae3e4722.362508fe@aol.com>
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