Re: [Histonet] Re: goodbye - vendor perspective

From:Lesley Weston

But that way, when Alice, Bob and Maximilian all need the same information
that Jane did it won't be available to them, so their patients will suffer
because John's freedom of speech has been removed. Perhaps the safest thing
to do would be to give enthusiastic positive replies on the forum if such
are warranted, and to say "No comment", also on the forum, if one has had
problems with that product.

    I'm retired. My former boss would never have listened to slander as
Joe's did, so I'm doubly safe!

Lesley Weston.

> From: David Henriks 
> Date: Tue, 24 Oct 2006 10:09:02 -0700
> To: Douglas D Deltour 
> Cc:
> Subject: Re: [Histonet] Re: goodbye - vendor perspective
> John should answer Jane's question.
> John should answer Jane's question directly to Jane.
> John  should not post his comments to the listserver as a whole.
> -- 
> David Henriks   
> President
> South Bay Technology, Inc.
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> Douglas D Deltour wrote:
>> Jane asks Histonet about product "A"
>> John has used product "A" and has had many documented problems.
>> John responds to Histonet and Jane about product "A".
>> Product "A's" people calls John's boss because they did not like John's
>> comments which are documented and true.
>> So John should not answer Jane's question?
>> Douglas D. Deltour HT(ASCP)
>> Histology Supervisor
>> Professional Pathology Services, PC
>> One Science Court
>> Suite 200
>> Columbia, SC 29203
>> (803)252-1913
>> Fax (803)254-3262
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>> error, please notify me immediately.
>> -----Original Message-----
>> From:
>> [] On Behalf Of David
>> Henriks
>> Sent: Tuesday, October 24, 2006 12:02 PM
>> Cc:
>> Subject: Re: [Histonet] Re: goodbye - vendor perspective
>> I missed the earliest part of the thread here, but from what I see it
>> seems that someone criticized a vendor on the Histonet and then was
>> reprimanded by his boss for doing so after the vendor complained.  Now,
>> everyone wants to ban vendors from the Histonet.  I am a vendor and I
>> belong to many listservers.  End users seem to have a very skewed view
>> of what a vendor is and what motivates us.  My main business is not
>> histology, although we do offer some products for the industry.  Yes,
>> companies are in business to make money.  No question.  To say that
>> patient care is not even on their radar screen is ridiculous.  If the
>> customer's need is to improve patient care, then that is what a vendor
>> is striving for.  Vendors make money by supplying what customers want.
>> If you want tools for better patient care, then that is what we
>> provide.  If your needs change, then our products change.  We respond to
>> your needs.  If, as you say, patient care is not even on the vendor
>> radar screen, then that probably means that customers have not made that
>> a high priority in what they say they need.  Vendors do not make money
>> by producing ineffective products that customers don't want.  The best
>> way to ensure that customers get what they need and vendors produce
>> products to meet those needs is to have an open forum where these issues
>> can be freely discussed.  That requires interchange between end users
>> and vendors. 
>> Yes, there should be limitations - vendors should not overtly market
>> their products on the Histonet.  They should respond to postings with
>> viable solutions - even if they involve their own products.  Vendors
>> should not use this as a forum to denigrate their competition.  By the
>> same token, end users should not use this as a forum to air their
>> grievances about a product or a manufacturer.  A single negative comment
>> about a vendor or his product could have a devastating effect on their
>> business.  Perhaps your complaints are justified, but there are better
>> ways to go about having your concerns heard.  Any credible vendor would
>> love to hear from you if you are having a problem with one of their
>> products.  Unfortunately, most customers do not contact the company.
>> Sometimes when they do contact a company they reach the wrong person and
>> do not get a satisfactory response.  I can understand the frustration.
>> However, sharing your frustration in such a public forum is not right.
>> Just as it would not be right for you to criticize one of your
>> colleagues on the Histonet.
>> There are always the few that think vendors are their enemies and think
>> that they are solely motivated by greed.  The reality is that vendors
>> and end users are in this together.  The people that figure that out
>> early on are generally the most successful and the one who actually
>> drive the development of new products, new techniques and make
>> significant strides in their field.  To ban vendors from your site would
>> be regrettable and counterproductive.
>> The listserver should be used for a free exchange of ideas and not as a
>> venue for criticism.  Praise in public, criticize in private.
>> Can't we all just get along?
>> Best regards-
>> David
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