Re: [Histonet] Re: goodbye - vendor perspective
David Henriks wrote a very nice-sounding reply to the vendor issue
we are all concerned about. I say nice-sounding because while it may be
the ideal situation, it is not always a real world situation. Joe's
troubles bear this out.
Several years ago someone posted a querry on this listserver (or the
Microscopy listserver, I am not sure which) about purchasing an
expensive piece of equipment. I suggested he invite vendors to bring a
demo to his lab to see if their equipment fit his needs. I also
suggested that any vendor who would not supply a demo not be considered
in his purchase plans. I got a very nasty off list reply from ..........
David Henriks of South Bay Technologies.
Actions speak louder than words.
David Henriks wrote:
> I missed the earliest part of the thread here, but from what I see it
> seems that someone criticized a vendor on the Histonet and then was
> reprimanded by his boss for doing so after the vendor complained.
> Now, everyone wants to ban vendors from the Histonet. I am a vendor
> and I belong to many listservers. End users seem to have a very
> skewed view of what a vendor is and what motivates us. My main
> business is not histology, although we do offer some products for the
> industry. Yes, companies are in business to make money. No
> question. To say that patient care is not even on their radar screen
> is ridiculous. If the customer's need is to improve patient care,
> then that is what a vendor is striving for. Vendors make money by
> supplying what customers want. If you want tools for better patient
> care, then that is what we provide. If your needs change, then our
> products change. We respond to your needs. If, as you say, patient
> care is not even on the vendor radar screen, then that probably means
> that customers have not made that a high priority in what they say
> they need. Vendors do not make money by producing ineffective
> products that customers don't want. The best way to ensure that
> customers get what they need and vendors produce products to meet
> those needs is to have an open forum where these issues can be freely
> discussed. That requires interchange between end users and vendors.
> Yes, there should be limitations - vendors should not overtly market
> their products on the Histonet. They should respond to postings with
> viable solutions - even if they involve their own products. Vendors
> should not use this as a forum to denigrate their competition. By the
> same token, end users should not use this as a forum to air their
> grievances about a product or a manufacturer. A single negative
> comment about a vendor or his product could have a devastating effect
> on their business. Perhaps your complaints are justified, but there
> are better ways to go about having your concerns heard. Any credible
> vendor would love to hear from you if you are having a problem with
> one of their products. Unfortunately, most customers do not contact
> the company. Sometimes when they do contact a company they reach the
> wrong person and do not get a satisfactory response. I can understand
> the frustration. However, sharing your frustration in such a public
> forum is not right. Just as it would not be right for you to
> criticize one of your colleagues on the Histonet.
> There are always the few that think vendors are their enemies and
> think that they are solely motivated by greed. The reality is that
> vendors and end users are in this together. The people that figure
> that out early on are generally the most successful and the one who
> actually drive the development of new products, new techniques and
> make significant strides in their field. To ban vendors from your
> site would be regrettable and counterproductive.
> The listserver should be used for a free exchange of ideas and not as
> a venue for criticism. Praise in public, criticize in private.
> Can't we all just get along?
> Best regards-
Geoff McAuliffe, Ph.D.
Neuroscience and Cell Biology
Robert Wood Johnson Medical School
675 Hoes Lane, Piscataway, NJ 08854
voice: (732)-235-4583; fax: -4029
Histonet mailing list
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