Re: [Histonet] Re: goodbye - vendor perspective
John should answer Jane's question.
John should answer Jane's question directly to Jane.
John should not post his comments to the listserver as a whole.
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Douglas D Deltour wrote:
>Jane asks Histonet about product "A"
>John has used product "A" and has had many documented problems.
>John responds to Histonet and Jane about product "A".
>Product "A's" people calls John's boss because they did not like John's
>comments which are documented and true.
>So John should not answer Jane's question?
>Douglas D. Deltour HT(ASCP)
>Professional Pathology Services, PC
>One Science Court
>Columbia, SC 29203
>PROFESSIONAL PATHOLOGY SERVICES, PC
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>[mailto:firstname.lastname@example.org] On Behalf Of David
>Sent: Tuesday, October 24, 2006 12:02 PM
>Subject: Re: [Histonet] Re: goodbye - vendor perspective
>I missed the earliest part of the thread here, but from what I see it
>seems that someone criticized a vendor on the Histonet and then was
>reprimanded by his boss for doing so after the vendor complained. Now,
>everyone wants to ban vendors from the Histonet. I am a vendor and I
>belong to many listservers. End users seem to have a very skewed view
>of what a vendor is and what motivates us. My main business is not
>histology, although we do offer some products for the industry. Yes,
>companies are in business to make money. No question. To say that
>patient care is not even on their radar screen is ridiculous. If the
>customer's need is to improve patient care, then that is what a vendor
>is striving for. Vendors make money by supplying what customers want.
>If you want tools for better patient care, then that is what we
>provide. If your needs change, then our products change. We respond to
>your needs. If, as you say, patient care is not even on the vendor
>radar screen, then that probably means that customers have not made that
>a high priority in what they say they need. Vendors do not make money
>by producing ineffective products that customers don't want. The best
>way to ensure that customers get what they need and vendors produce
>products to meet those needs is to have an open forum where these issues
>can be freely discussed. That requires interchange between end users
>Yes, there should be limitations - vendors should not overtly market
>their products on the Histonet. They should respond to postings with
>viable solutions - even if they involve their own products. Vendors
>should not use this as a forum to denigrate their competition. By the
>same token, end users should not use this as a forum to air their
>grievances about a product or a manufacturer. A single negative comment
>about a vendor or his product could have a devastating effect on their
>business. Perhaps your complaints are justified, but there are better
>ways to go about having your concerns heard. Any credible vendor would
>love to hear from you if you are having a problem with one of their
>products. Unfortunately, most customers do not contact the company.
>Sometimes when they do contact a company they reach the wrong person and
>do not get a satisfactory response. I can understand the frustration.
>However, sharing your frustration in such a public forum is not right.
>Just as it would not be right for you to criticize one of your
>colleagues on the Histonet.
>There are always the few that think vendors are their enemies and think
>that they are solely motivated by greed. The reality is that vendors
>and end users are in this together. The people that figure that out
>early on are generally the most successful and the one who actually
>drive the development of new products, new techniques and make
>significant strides in their field. To ban vendors from your site would
>be regrettable and counterproductive.
>The listserver should be used for a free exchange of ideas and not as a
>venue for criticism. Praise in public, criticize in private.
>Can't we all just get along?
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