Re: [Histonet] Re: goodbye - vendor perspective

From:David Henriks

John should answer Jane's question.

John should answer Jane's question directly to Jane.

John  should not post his comments to the listserver as a whole.

David Henriks			
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Douglas D Deltour wrote:

>Jane asks Histonet about product "A" 
>John has used product "A" and has had many documented problems.
>John responds to Histonet and Jane about product "A".
>Product "A's" people calls John's boss because they did not like John's
>comments which are documented and true.
>So John should not answer Jane's question?  
>Douglas D. Deltour HT(ASCP)
>Histology Supervisor
>Professional Pathology Services, PC
>One Science Court
>Suite 200
>Columbia, SC 29203
>Fax (803)254-3262
>This message is intended only for the use of the individual or entity to
>which it is addressed and may contain information that is privileged,
>confidential and exempt from disclosure under applicable law. If the reader
>of this message is not the intended recipient, you are hereby notified that
>any dissemination, distribution, or copying of this communication is
>strictly prohibited by law. If you have received this communication in
>error, please notify me immediately.
>-----Original Message-----
>[] On Behalf Of David
>Sent: Tuesday, October 24, 2006 12:02 PM
>Subject: Re: [Histonet] Re: goodbye - vendor perspective
>I missed the earliest part of the thread here, but from what I see it 
>seems that someone criticized a vendor on the Histonet and then was 
>reprimanded by his boss for doing so after the vendor complained.  Now, 
>everyone wants to ban vendors from the Histonet.  I am a vendor and I 
>belong to many listservers.  End users seem to have a very skewed view 
>of what a vendor is and what motivates us.  My main business is not 
>histology, although we do offer some products for the industry.  Yes, 
>companies are in business to make money.  No question.  To say that 
>patient care is not even on their radar screen is ridiculous.  If the 
>customer's need is to improve patient care, then that is what a vendor 
>is striving for.  Vendors make money by supplying what customers want.  
>If you want tools for better patient care, then that is what we 
>provide.  If your needs change, then our products change.  We respond to 
>your needs.  If, as you say, patient care is not even on the vendor 
>radar screen, then that probably means that customers have not made that 
>a high priority in what they say they need.  Vendors do not make money 
>by producing ineffective products that customers don't want.  The best 
>way to ensure that customers get what they need and vendors produce 
>products to meet those needs is to have an open forum where these issues 
>can be freely discussed.  That requires interchange between end users 
>and vendors. 
>Yes, there should be limitations - vendors should not overtly market 
>their products on the Histonet.  They should respond to postings with 
>viable solutions - even if they involve their own products.  Vendors 
>should not use this as a forum to denigrate their competition.  By the 
>same token, end users should not use this as a forum to air their 
>grievances about a product or a manufacturer.  A single negative comment 
>about a vendor or his product could have a devastating effect on their 
>business.  Perhaps your complaints are justified, but there are better 
>ways to go about having your concerns heard.  Any credible vendor would 
>love to hear from you if you are having a problem with one of their 
>products.  Unfortunately, most customers do not contact the company.  
>Sometimes when they do contact a company they reach the wrong person and 
>do not get a satisfactory response.  I can understand the frustration.  
>However, sharing your frustration in such a public forum is not right.  
>Just as it would not be right for you to criticize one of your 
>colleagues on the Histonet. 
>There are always the few that think vendors are their enemies and think 
>that they are solely motivated by greed.  The reality is that vendors 
>and end users are in this together.  The people that figure that out 
>early on are generally the most successful and the one who actually 
>drive the development of new products, new techniques and make 
>significant strides in their field.  To ban vendors from your site would 
>be regrettable and counterproductive.
>The listserver should be used for a free exchange of ideas and not as a 
>venue for criticism.  Praise in public, criticize in private.
>Can't we all just get along?
>Best regards-

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