David H.,

While I agree with much of what you said, I nevertheless fully support the
practice of seeking feedback/recommendations - positive or negative - about
an expensive piece of equipment before purchasing it.  Obviously, other
users of the equipment are the only reliable source from which such
information can be obtained.  Offering a response to such a query does not
constitute "airing grievances".  It constitutes sharing of valuable
information which consumers have a right to know. I realize that any
company, even the best, can run into a problem now and then. But I don't see
why that should present a problem. If I request information from users about
a particular product or company, and one person responds negatively - which
he/she has every right to do - while a dozen others report satisfaction,
then of course I will go ahead and try the product or company myself. But if
a majority of people report problems with a product or company, then of
course I'll keep my distance. Companies which consistently provide good
products and good service only stand to gain from such online
recommendations.  Companies which provide poor products and/or poor service
have made their own beds and will just have to lie in them.


Paul M.



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