Dear DAKO users.

I had a long talk with my DAKO sales rep today,  bless his heart!!!  He 
explained the problems DAKO was having with the new computer system, which 
is being resolved asap.

His sage advice for successful ordering  was - have your purchasing agent 
or who ever places the order do  the following:
Avoid #1, go to #2, #3, or #4  in order to not be put on hold via slowphone 
forever and ever, amen!  (Sorry Randy Travis!)

1.  Don't phone in an order to avoid the long wait
2.  FAX the order

          OR

3.  email the order to Customer Service
4.  Have your sale representative place the order for you.

If you don't want to phone, FAX or email, the sales rep can do it for you 
to speed up the process.

Back orders are lessening, and it is a long story as to why this all 
happened.  The new computer system was not helping here either.

Hope this helps

Good luck on ordering - I'm doing it through my sales rep.
Gayle Callis
MT,HT,HTL(ASCP)
Research Histopathology Supervisor
Veterinary Molecular Biology
Montana State University - Bozeman
PO Box 173610
Bozeman MT 59717-3610
406 994-6367
406 994-4303 (FAX)



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