[Histonet] Ordering from DAKO or What I learned from my DAKO sales representative!
Dear DAKO users.
I had a long talk with my DAKO sales rep today, bless his heart!!! He
explained the problems DAKO was having with the new computer system, which
is being resolved asap.
His sage advice for successful ordering was - have your purchasing agent
or who ever places the order do the following:
Avoid #1, go to #2, #3, or #4 in order to not be put on hold via slowphone
forever and ever, amen! (Sorry Randy Travis!)
1. Don't phone in an order to avoid the long wait
2. FAX the order
3. email the order to Customer Service
4. Have your sale representative place the order for you.
If you don't want to phone, FAX or email, the sales rep can do it for you
to speed up the process.
Back orders are lessening, and it is a long story as to why this all
happened. The new computer system was not helping here either.
Hope this helps
Good luck on ordering - I'm doing it through my sales rep.
Research Histopathology Supervisor
Veterinary Molecular Biology
Montana State University - Bozeman
PO Box 173610
Bozeman MT 59717-3610
406 994-4303 (FAX)
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