This is another example of how frustrating a supervisory position can be. It is not that "glamourous" assignment when the supervisor is worried about what the consequences could be for patient care and is caught between complaining
/demanding pathologists and inactive/complacent upper management and HR department when dealing with a histotech that seems unable to correct a mistaken behaviour.
You have done your documentation of all the mistakes, the pathologists want something to be done and now the only way you have to try to solve this problem (and help your histotech in case there is a real subyacent disability behing it all) is to concentrate your efforts with HR and it would be advisable to get involved the legal dpt. as well, because they will have some explaining to do in case a malpractice is ever filed as results of a mistake done by this histotech.
Ruling out the posibility of any intentional behaviour, this histotech seems that cannot honestly prevent the mistakes, so the responsibility to solve this situation is now with upper management, including the Medical Director of the laboratory.
Concentrate in upper management to solve this problem because at this level all the required steps to try to solve it are out of your decision level.
Hope this will help you!
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