I want to thank everyone for the wonderful advice that you are sending me. I did want to clarify some things though---
I am the supervisor in a lab that is contracted by the hospital. There are 4 hospitals in the system. I am the supervisor for all the histology labs at each of the hospital, so I do travel from site to site, granted 2 of the sites have limited histology, but the other 2 are full service histology departments. I only have this problem at one of the sites, the other sites are working fine. The other full service histology department works wonderful, could be because they are all men at that site.
I do not single people out at staff meetings to point out errors, I do this in private, however, when a mistake is made by multiple people I bring it up as a QA issue to the department without mentioning names.
I do have the support of the Medical Director, but is is also contracted by the hospitals. So we have 3 entities, here -- the hospital , the lab, and the Pathology group. I also have the support of my supervisor, who happens to be the VP. He is having one on one meetings with the most current people with complaints. I have tried team building skills, but they don't want to do it, again--it is childish. I have convinced him to bring in an outside agency that specializes in team building.
There are clear expectations, but they forget. Or thought someone else was going to do the task. I have let them give their input, in which they suggested I let them do what they are best at. This didn't work because when someone was on vacation and another person had to fill in they were lowe had someone good and fast at embedd150 blocks per hour, but when she was on vacation they were embedding 20 blocks an hour. So I did away with that--besides their job description says they can do everything in the department.
As far as raises--everyone gets the same 4%. Raises are not merit based, although I am told that will be changing.
The ages range from 20 -60. All are certified. I have about 30 employees total, including Lab Assistants.
Again, thatnks for all your help. I hope this helps you when you are offering advice.
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