Motivation
You must be a teacher and support your people when
they deserve it. Provide a comfortable, safe, annd well equipped workplace. It
really helps if you can get in there when they are short, pitch in and
"show them how it is done". I still enjoy sitting down with the days
30 or so most important blocks. You and the pathologists need to set
standards and expectations. Your staff must be informed about those and
they must acknowledge their intent to adhere to them. In individual instances of
concern to you and the doctors, eg floaters, misnumbering, faulty
embedding, etc. deviance from the expected standards ned to be collected,
analyzed in the framework of Performance Improvment studies and shared with the
personnel involved as the studies progress and during individuals' annual
evaluation where you can set goals for improvement of deficiencies. If
such behavior results in repeated "near misses " for patient errors,
progressive discipline can be instituted to weed out bad actors, but
good luck replacing them.
Jeff Silverman
Southside Hospital
Bay Shore NY USA
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