Patsy,
I agree. Very professional and informative.

Marsha Price

On Fri, 15 Mar 2002 10:33:55 -0700 rueggp  writes:
> now this is how i think this forum should work.  all parties explain 
> their side
> of the story.
> patsy
> 
> Patrick.Devor@leica-microsystems.com wrote:
> 
> > In response to the recent posting by Carrie Kyle-Byrne, I would 
> like to
> > offer a few clarifications of 3 statements made in reference to 
> the Leica
> > ASP 300 Tissue Processor.
> >
> > 1)"ALL replacement parts (like o-ring and cap seals) and servicing 
> parts
> > must be shipped from Germany (they will not stock ANY parts in the 
> US)."
> >
> > *This statement is not accurate. Leica Microsystems does stock the 
> most
> > frequently demanded replacement parts in the U.S. for all Leica
> > manufactured instruments, including the ASP 300 Tissue Processor. 
> Leica
> > factory-trained service engineers are strategically located 
> throughout the
> > U.S., and are required to carry common replacement parts that are
> > immediately available to customers. In the event that a 
> replacement part is
> > not in stock in the U.S.,  it can be shipped overnight from our
> > manufacturing facility in Germany.
> >
> > 2)"according to their service manual, the pump in it must be 
> serviced
> > every 3-6mo (depending on usage).....this seems absolutely 
> ridiculous to
> > me!"
> >
> > *This statement is not accurate. Leica Microsystems Service Manual 
> for the
> > Leica ASP 300 Tissue Processor recommends that the pump be 
> serviced every
> > 48 months. Leica Microsystems recommends a Preventive Maintenance
> > Inspection (free of charge) be performed on the Leica ASP 300 
> following the
> > first 6 months after installation , whereupon the pump is 
> routinely checked
> > for proper function.
> >
> > 3)"lastly, the darn things are way backordered.....another dept. 
> in our
> > company
> > has ordered one and they can't get it until the end of April at 
> the
> > earliest!"
> >
> > *This statement is misleading. The market reception of the Leica 
> ASP 300
> > Tissue Processor  has been exceptional due to its innovative 
> features and
> > Leica's commitment to providing a quality product. The initial 
> customer
> > demand for the ASP 300 Tissue Processor created longer than normal 
> lead
> > times for new orders, which has responsively been addressed with 
> increased
> > production efforts. Leica Microsystems coordinates the shipping of 
> the ASP
> > 300 with a customer training class provided in the U.S. 
> headquarters in
> > Chicago. Leica Microsystems recommends that customers attend the 2 
> day
> > training class prior to installation of the ASP 300 in their 
> laboratory.
> > We regret any inconvenience to our customers that the instrument 
> delivery
> > and scheduling of customer training may incur.
> >
> > Lastly, we would like to thank our customers for their continued 
> support of
> > Leica Specimen Preparation Instrumentation and regret any 
> misunderstanding
> > that may have been communicated to Carrie Kyle-Byrne in respect to 
> the
> > Leica ASP 300.
> >
> > Regards,
> >
> > Patrick J. Devor
> > Product Manager
> > Leica Microsystems, Inc.
> 
> 


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