I agree. Very professional and informative.
On Fri, 15 Mar 2002 10:33:55 -0700 rueggp writes:
> now this is how i think this forum should work. all parties explain
> their side
> of the story.
> Patrick.Devor@leica-microsystems.com wrote:
> > In response to the recent posting by Carrie Kyle-Byrne, I would
> like to
> > offer a few clarifications of 3 statements made in reference to
> the Leica
> > ASP 300 Tissue Processor.
> > 1)"ALL replacement parts (like o-ring and cap seals) and servicing
> > must be shipped from Germany (they will not stock ANY parts in the
> > *This statement is not accurate. Leica Microsystems does stock the
> > frequently demanded replacement parts in the U.S. for all Leica
> > manufactured instruments, including the ASP 300 Tissue Processor.
> > factory-trained service engineers are strategically located
> throughout the
> > U.S., and are required to carry common replacement parts that are
> > immediately available to customers. In the event that a
> replacement part is
> > not in stock in the U.S., it can be shipped overnight from our
> > manufacturing facility in Germany.
> > 2)"according to their service manual, the pump in it must be
> > every 3-6mo (depending on usage).....this seems absolutely
> ridiculous to
> > me!"
> > *This statement is not accurate. Leica Microsystems Service Manual
> for the
> > Leica ASP 300 Tissue Processor recommends that the pump be
> serviced every
> > 48 months. Leica Microsystems recommends a Preventive Maintenance
> > Inspection (free of charge) be performed on the Leica ASP 300
> following the
> > first 6 months after installation , whereupon the pump is
> routinely checked
> > for proper function.
> > 3)"lastly, the darn things are way backordered.....another dept.
> in our
> > company
> > has ordered one and they can't get it until the end of April at
> > earliest!"
> > *This statement is misleading. The market reception of the Leica
> ASP 300
> > Tissue Processor has been exceptional due to its innovative
> features and
> > Leica's commitment to providing a quality product. The initial
> > demand for the ASP 300 Tissue Processor created longer than normal
> > times for new orders, which has responsively been addressed with
> > production efforts. Leica Microsystems coordinates the shipping of
> the ASP
> > 300 with a customer training class provided in the U.S.
> headquarters in
> > Chicago. Leica Microsystems recommends that customers attend the 2
> > training class prior to installation of the ASP 300 in their
> > We regret any inconvenience to our customers that the instrument
> > and scheduling of customer training may incur.
> > Lastly, we would like to thank our customers for their continued
> support of
> > Leica Specimen Preparation Instrumentation and regret any
> > that may have been communicated to Carrie Kyle-Byrne in respect to
> > Leica ASP 300.
> > Regards,
> > Patrick J. Devor
> > Product Manager
> > Leica Microsystems, Inc.
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