In response to the recent posting by Carrie Kyle-Byrne, I would like to
offer a few clarifications of 3 statements made in reference to the Leica
ASP 300 Tissue Processor.
1)"ALL replacement parts (like o-ring and cap seals) and servicing parts
must be shipped from Germany (they will not stock ANY parts in the US)."
*This statement is not accurate. Leica Microsystems does stock the most
frequently demanded replacement parts in the U.S. for all Leica
manufactured instruments, including the ASP 300 Tissue Processor. Leica
factory-trained service engineers are strategically located throughout the
U.S., and are required to carry common replacement parts that are
immediately available to customers. In the event that a replacement part is
not in stock in the U.S., it can be shipped overnight from our
manufacturing facility in Germany.
2)"according to their service manual, the pump in it must be serviced
every 3-6mo (depending on usage).....this seems absolutely ridiculous to
*This statement is not accurate. Leica Microsystems Service Manual for the
Leica ASP 300 Tissue Processor recommends that the pump be serviced every
48 months. Leica Microsystems recommends a Preventive Maintenance
Inspection (free of charge) be performed on the Leica ASP 300 following the
first 6 months after installation , whereupon the pump is routinely checked
for proper function.
3)"lastly, the darn things are way backordered.....another dept. in our
has ordered one and they can't get it until the end of April at the
*This statement is misleading. The market reception of the Leica ASP 300
Tissue Processor has been exceptional due to its innovative features and
Leica's commitment to providing a quality product. The initial customer
demand for the ASP 300 Tissue Processor created longer than normal lead
times for new orders, which has responsively been addressed with increased
production efforts. Leica Microsystems coordinates the shipping of the ASP
300 with a customer training class provided in the U.S. headquarters in
Chicago. Leica Microsystems recommends that customers attend the 2 day
training class prior to installation of the ASP 300 in their laboratory.
We regret any inconvenience to our customers that the instrument delivery
and scheduling of customer training may incur.
Lastly, we would like to thank our customers for their continued support of
Leica Specimen Preparation Instrumentation and regret any misunderstanding
that may have been communicated to Carrie Kyle-Byrne in respect to the
Leica ASP 300.
Patrick J. Devor
Leica Microsystems, Inc.
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