Re:

From:Shirley Powell <powell_sa@Mercer.EDU>

Dear Jim,

Bill deserves a medal on his flack jacket.  He sets a good example for all
manufacturers and vendors.  Way to go Bill.

Shirley Powell

Jim Ball wrote:

> Histonet,
>
>       Wanted to let everyone know that we have cleared up the problem we had
> with the Dura Edge blades. I was contacted by a Mr.Bill Williams with
> Cresant Manufacturing and ask if I would contact him and explain  what we
> were experiencing. When I called he told me that he had received several
> messages concerning the blades, and the company went about trying to
> duplicate the problem in their QA section, but were unable to find a problem
> with the blades. Now hold on to your hats you will not believe what he did
> next. The man actually put on a flack jacket and a steel pot and visited the
> troops on the front lines, and found there was
> a definite problem. with in 48 hours the problem was corrected and we had
> the new and improved blades in hand and ready to do battle.
>       I had never used the Dura Edge blades before this point in time, but
> after I had some experience with them I highly recommend them, especially in
> light of how quickly the problem was taken care of, We were not relegated to
> making desperate pleas to our vendor. We were taken care of by the
> manufacturer.
>       When I first posted this message I receive several notes on how I
> might over come the problem by trying different techniques, and there was
> only one that I totally disagreed with and my rebuttal to the suggestion is
> "There is no such thing as to having to much money, a car to fast,  a girl
> to pretty, or a knife to sharp". Please in the name of of every thing holy
> keep the eraser for mistakes on paper. Do not make the mistake of using them
> to dull blades.
>        Thank you again Mr. Williams
> _________________________________________________________________
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