RE: Hacker Coverslipper Service

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From:"Petrilli, Michael" <>
To:"''" <>,

We have had our RCM for about 10 years. With proper maintenance, use of
cytoseal mountant media, and Richard Allen coverslips(24x40), we should be
all set for a few more years.

> -----Original Message-----
> From: []
> Sent:	Wednesday, July 26, 2000 3:37 PM
> To:
> Cc:
> Subject:	Re: Hacker Coverslipper Service
> Dear Roger;
> We picked up on your RCM problem via the HistoNet.
> I checked our records, and there is no evidence of your having placed a
> call 
> with our service department to try and resolve your problem.
> So, to get back to square one, I must request once more, that if you have
> a 
> problem with an instrument, the first course of action should be to get
> back 
> to the manufacturer, or in this case, Distributor, Hacker Instruments Inc
> @ 
> 1-800-4-HACKER.
> Second, we could not find a record of your instruments. 
> BI Pharmaceuticals is not in our data base. What does it stand for. If we 
> have your full company name and/or instrument serial numbers, we could do
> a 
> much better job of assessing their condition. Did you buy them from H/I?
> If 
> so, it appears that the warranty user card was not returned to us, or if
> it 
> was, not under the name of "BI Pharmaceuticals."
> There are any number of measures to be taken to resolve air bubble
> problems, 
> depending on the cause. When were the instruments last PM'ed? They may
> need 
> an overhaul, among other things.
> We would really like to help you, so please provide us with some contact 
> information and/or call us. FYI: life span for capital equipment is
> generally 
> 8 years, but most RCM's exceed that number. Needless to say, a number of 
> newer version instruments have been released since 1990. However, there is
> no 
> reason why your RCM's shouldn't be fully functional with the proper 
> maintenance.
> Again, please contact us, or provide contact information so we can resolve
> this.
> Sincerely,
> Elfi Hacker
> Hacker Instruments & Industries Inc
> 17 Sherwood Lane
> Fairfield, NJ 07004
> Tel: 1-800-4-HACKER or (973) 226-8450
> Fax: (973) 808-8281
> e-mail:

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