I have had a VIP for many years and thank goodness have had no problems.  I
am just wondering how often you do the hot water rinse on your machine.  We
do ours once a week and have great success.  It seems to keep the containers
clean and the machine working well.

Hope that this helps:-)

> -----Original Message-----
> From:	Melissa Jensen [SMTP:melzy@indytel.com]
> Sent:	Tuesday, January 14, 2003 5:10 PM
> To:	histonet@pathology.swmed.edu; Cynthia Favara
> Subject:	Re: VIP-5 Owners
> 
> WE had the same problem last week and today.It took 4 of us to try to get
> that bottle out! That is nuts! Called in..Tech support said ...to remove
> bottle[lol]..than wipe the back the of the bottle [insert] with xylene and
> a
> non lint gauze.Than grease the insert...Never use anything that is not
> lint
> free....They say the insert connector tends to dry out....I didn't take
> the
> call so I have no clue what kind of grease they mean..I'm going to call
> tomorrow..Co worker found some in Chemistry and that's what we used
> today..may have to make this a monthly thing...Hope this helps...-----
> Original Message -----
> From: "Cynthia Favara" 
> To: "'Gamble,Marilyn S'" ; "'Histonet'"
> 
> Sent: Monday, January 13, 2003 5:42 PM
> Subject: RE: VIP-5 Owners
> 
> 
> > Marilyn,
> >
> > I have had the VIP since Oct 02 . Have no processing problems but I have
> > three reagent bottles that I cannot remove. Sakura is sending a tech to
> fix
> > the problem.
> >
> > Cynthia Favara
> > NIAID/NIH/RML/LPVD
> > 903 South 4th Street
> > Hamilton, MT 59840
> > 406-363-9317
> >
> > -----Original Message-----
> > From: Gamble,Marilyn S [mailto:Marilyn.S.Gamble@kp.org]
> > Sent: Monday, January 13, 2003 3:44 PM
> > To: 'Histonet'
> > Subject: VIP-5 Owners
> >
> >
> > I've been off the Histonet for an extended period of time, so forgive me
> if
> > this subject is a repeat.
> >
> > We have had some problems with several VIP 5 processors, without error
> codes
> > showing.  To determine if we have an employee problem instead of an
> > instrument problem, I'd like to check with other users of the new
> > instrument.  I  (There are no problems with the older versions of the
> VIP).
> > If you have had any issues with the instrument, would you send your
> > responses to me please.
> > Thank you.
> >
> > Marilyn Gamble
> > Quality Assurance Coordinator, Cellular Pathology
> > Regional Reference Laboratory, Sherman Way
> > (818) 503-7029, tieline 397
> > E-mail:  Marilyn.S.Gamble@kp.org
> >
> >
> >
> 
> 
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