we have had great service from our rep Mary and service guys Bret and Ken... maybe you should have called your rep I can't give them a higher  rating best we have even had
Tere Hodges 
Tucson,Az> To:> From:> Date: Fri, 14 Dec 2007 16:21:55 -0600> Subject: Re: [Histonet] WARNING ABOUT LEICA MICROTOMES AND SERVICE and Suggestions needed> CC:;;;;> > Hello Dr. Schloesser,> > I am the Marketing Manager for the Leica SM2000 R and I would like to> assure you that I was unaware of your difficulties. Please feel free to> contact me so I can help resolve the obvious frustration you have> encountered with the servicing of this instrument.> > Best wishes,> > > Jan Minshew, HT/HTL(ASCP)> Marketing Manager> Leica Microsystems> Biosystems Division> 2345 Waukegan Road> Bannockburn, IL 60015> > 800.248.0123 Toll Free> 847.405.7051 Direct> 847.405.6560 Fax> >> > Click Here for this month's special offers!> > > > Robert Schloesser >> To > Sent by:  > histonet-bounces@ cc > lists.utsouthwest, > " > " >  12/14/2007 03:58 >, > PM > Subject > [Histonet] WARNING ABOUT LEICA > MICROTOMES AND SERVICE and > Suggestions needed > > > > > > > > > > > Hi all Histotechs,> > We have a LEICA SM2000 R microtome. It worked fine for a few years but> recently broke (the stage would not move anymore). We spend $2000 and over> 3> month trying to get it repaired by LEICA. LEICAs customer service is> completely incompetent and its technicians are even more incompetent (they> came our more than 6 times - they even send someone from Chigaco here to DC> to try to repair a simple microtome).> > Anyways, to make a sad story short I would STRONGLY advice everyone not to> buy ANY products from LEICA that might require service.> > Furthermore, I would like to hear from you if there is a suggestion from> the> community what microtome to buy (since we have decided to throw our LEICA> SM2000 in the trash). We need a microtome for cutting frozen brain tissue> from rodents and primates. (usually 40um thick, sometimes up to 300um,> sometimes thinner). We usually use STURKEY MICROTOME KNIFES.> > Any suggestions? Thank you> > Robert> > > Robert J. Schloesser,MD> visiting research fellow> DHHS/NIH/NIMH/MAP/LMP> > Laboratory of Molecular Pathophysiology (LMP)> Mood and Anxiety Disorders Program (MAP)> National Institute of Mental Health (NIMH)> > Building 35/1C-912> 35 Convent Drive> Bethesda, MD 20892-3711> Phone: 301-451-8435> FAX: 301-480-0123> > > > > On 12/14/07 2:21 PM, "Burton, Lynn"  wrote:> > > My children are now 13,10, and almost 6 and my experience was the same.> My> > last 2 children were higher risk because I was preeclamptic with the> first and> > was diabetic with the last. I made a list in the lab of all the chemicals> > after I physically went through and read each MSDS. If anyone is> interested I> > would happily fax it to you.> > Merry Christmas!> > Lynn Burton> >> > ________________________________> >> > From: on behalf of Laurie Popp> > Sent: Thu 12/13/2007 5:56 PM> > To:> > Subject: [Histonet] Re: Pregnancy> >> >> >> > Hi Histonetters,> >> > I actually just had a healthy baby girl 8/10/07 and was a high risk> > pregnancy ( diabetic) while finishing my HT and working full time in the> > histo lab at Mayo. I was advised by my OB to limit my formalin> > exposure, to limit my xylene exposure as much as possible, and to be> > very careful in special stains area. To also be careful of B-5 which we> > use for our bone marrows and the list goes on. Basically I was limited> > to cutting and embedding most days.> >> > Hope this helps!> >> > Laurie Popp, BA HT ( ASCP)> > and happy mommy to Kaiana :-)> >> >> > _______________________________________________> > Histonet mailing list> >> >> >> >> > _______________________________________________> > Histonet mailing list> >> >> > > > _______________________________________________> Histonet mailing list>>> > > > ______________________________________________________________________> This email has been scanned by the MessageLabs Email Security System.> For more information please visit > ______________________________________________________________________> > _______________________________________________> Histonet mailing list>>
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