God help me I agree with Kelmo! (HEHE) I agree the tone of the message
was a bit harsh to say the least. I also agree that the main company should
have had a chance to rectify the situation before the flame came on. The
fact is that the complaint on the Histonet got the desired attention and the
problem will hopefully be fixed in short order. If the situation happened to
not be unique it would be important for folks in the DC area to know that.
We shouldn't castigate someone for airing a problem. We should help direct
him to the resources to rectify the situation, like saying "Calm down &
contact the headquarters." which is what many people did.
Please know I am not kicking at Leica as I have an ANCIENT Leica
microtome myself and the fact that it still works great & isn't a pile of
rusted metal in a heap like some others I've seen is a tribute to the
This situation has actually had the counter effect from my perspective.
I see the company headquarters addressed the situation dang fast in spite of
any regional difficulties. Good job Leica! Need I say more?
All in all a sucess story,
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