Shandon Pathcentre update
As a follow-up to my previous request, it should be
noted that it is Fisher Scientific who is responsible for the sale and
maintenance of this particular Shandon Processor. With this in mind, I was
contacted by Shandon Service Representatives from Pittsburgh by 9 am this
morning. After troubleshooting the problem over the phone, they
volunteered to contact Fisher Scientific to expedite a resolution of the
problem, and they even went so far as to offer a replacement. This, in my
opinion, is exceptional service from a company who is proud to stand
behind their product. Good work !! In the meantime, I should be up
and running by the end of the week with a refurished
pump.
Patrick Paulusse
Anatomical Pathology
Pembroke General Hospital
ps. On the bright side, manual processing
produces beautiful sections!
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