RE: Responding To Tissue Processor Alarms & Being On Call

From:Walzer Susan

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We have night techs check our processor 2 times during the night and sign
off that it is processing in the correct station. If there is a problem one
of us is called and usually we can walk them thru a solution. If worse comes
to worse I as super. come in and figure a solution. I sign in as I would any
other time.If I am not home someone else is called.

-----Original Message-----
From: Jones, Laura [mailto:lpjones@srhs-pa.org]
Sent: Wednesday, December 04, 2002 3:07 PM
To: Histonet (E-mail)
Subject: Responding To Tissue Processor Alarms & Being On Call



Hi!  We are interested in finding out how other labs handle the inevitable
middle of the night phone calls when the alarm sounds on the tissue
processor.  Who is responsible for dragging him or herself into the lab at
three a.m. to resolve the problem, and does that person get paid to be "on
call"?  Also, if your processor is going to be down for a few days or more,
and a neighboring facility is gracious enough to process your tissues,
(Thank You, Northside!!!) who is the lucky one driving miles away to deliver
and pick up the tissues?  How is that person compensated for this service?  

Here is our situation.  Our Pathologist acts as our supervisor.  We have
three techs, so we have decided to rotate the months between the three of us
to be responsible for answering those middle of the night calls.  We do not
get paid to be "on call", but we do punch in when we get here, and then
punch out when we leave.  If we are here for an hour, they like us to try to
leave an hour early at some time during the week to balance it out.  When
our processor has been down for days at a time, we have driven our tissues
to a neighboring hospital ourselves, and picked it up in the mornings
ourselves as well.  For this, we are paid mileage from hospital to hospital,
and our start time is considered to be the time we arrive at to pick up the
tissue.  

We would very much appreciate your input and suggestions!  Thanks very much!


Laura Jones 
Sharon Regional Health System 
Sharon, PA 


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Responding To Tissue Processor Alarms & Being On Call



We have night techs check our processor 2 times during the night and sign off that it is processing in the correct station. If there is a problem one of us is called and usually we can walk them thru a solution. If worse comes to worse I as super. come in and figure a solution. I sign in as I would any other time.If I am not home someone else is called.
-----Original Message-----
From: Jones, Laura [mailto:lpjones@srhs-pa.org]
Sent: Wednesday, December 04, 2002 3:07 PM
To: Histonet (E-mail)
Subject: Responding To Tissue Processor Alarms & Being On Call

Hi!  We are interested in finding out how other labs handle the inevitable middle of the night phone calls when the alarm sounds on the tissue processor.  Who is responsible for dragging him or herself into the lab at three a.m. to resolve the problem, and does that person get paid to be "on call"?  Also, if your processor is going to be down for a few days or more, and a neighboring facility is gracious enough to process your tissues, (Thank You, Northside!!!) who is the lucky one driving miles away to deliver and pick up the tissues?  How is that person compensated for this service? 

Here is our situation.  Our Pathologist acts as our supervisor.  We have three techs, so we have decided to rotate the months between the three of us to be responsible for answering those middle of the night calls.  We do not get paid to be "on call", but we do punch in when we get here, and then punch out when we leave.  If we are here for an hour, they like us to try to leave an hour early at some time during the week to balance it out.  When our processor has been down for days at a time, we have driven our tissues to a neighboring hospital ourselves, and picked it up in the mornings ourselves as well.  For this, we are paid mileage from hospital to hospital, and our start time is considered to be the time we arrive at to pick up the tissue. 

We would very much appreciate your input and suggestions!  Thanks very much! 

Laura Jones
Sharon Regional Health System
Sharon, PA


Confidentiality Notice: This e-mail message, including any
attachments, is for the sole use of the intended recipient(s) and may
contain confidential and privileged information.  Any unauthorized
review, use, disclosure or distribution is prohibited.  If you are not
the intended recipient, please contact the sender by reply e-mail and
destroy all copies of the original message.


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