Dear Laurie,

I am sorry to hear about your Hacker coverslipper.  I was having the same
problems but Hacker take care of it immediately.  Have you tried calling
1-800-4HACKER and speaking with Jim Mullen?  I am sure he will be very
interested to hear of your problem and fix it ASAP.  Jim Mullen of Hacker
took a 6+hour drive from NJ to fix our coverslippers on a days notice.  When
he could not fix it, two days later he had three Meisei engineers fly in
from Tokyo, Japan to fix them properly.  I can not thank Hacker enough for
all of their help.  I have never had customer support as good as that of
Hacker!  I am not a spokesman for the company, just a very satisfied
customer!

-Tom Galati
Histo-Scientific Research Labs.
137 S. Main Street
Woodstock, VA  22664
(540)459-8211
Fax: (540)459-8217
tomgalati@hsrl.org
----- Original Message -----
From: "Laurie Colbert" <laurie.colbert@schs.com>
To: "Histonet" <histonet@pathology.swmed.edu>
Sent: Tuesday, December 19, 2000 2:38 PM
Subject: Hacker Coverslipper


> I have been getting very tiny bubbles on my slides after coverslipping
> with the Hacker coverslipper.  I have tried to find an experienced rep
> who can come to the hospital and give me some tips, but I have not had
> much luck.   Is there anyone out there who can help me????  The
> pathologists are running out of patience!
>
> Laurie Colbert
> Huntington Memorial Hospital
> Pasadena, Ca
> (626) 397-5784
>
>