RE: Hacker Coverslipper

From:"Carpenter, Judith A." <Jude.Carpenter@vtmednet.org>

It's been a two year bad bubble dream here.  We currently have it
under "control" but it can be bubbling as I type...

> -----Original Message-----
> From:	Jill Songer [SMTP:jtsonger@vt.edu]
> Sent:	Wednesday, December 20, 2000 09:16
> To:	Carson, Karla; 'Histo-Scientific Research Laboratories'; Laurie
> Colbert; Histonet
> Subject:	RE: Hacker Coverslipper
> 
> Same problem here. Just when you think the bubbles are gone, they are back
> 
> like a bad dream.
> 
> 
> 
> 
> At 04:58 AM 12/20/2000 -0800, Carson, Karla wrote:
> >We have been having the same ongoing problem.  We thought it was fixed
> but
> >it keeps coming back.  If you find a rep, send them north.  Thanks
> >
> >Karla Carson
> >Regional Pathology Manager
> >Mercy Health Care Sacramento
> >Phone 916-453-4494
> >FAX 916-453-4397
> >e-mail kcarson@chw.edu <mailto:kcarson@chw.edu>
> >
> >                 -----Original Message-----
> >                 From:   Histo-Scientific Research Laboratories
> >[mailto:histosci@shentel.net]
> >                 Sent:   Tuesday, December 19, 2000 2:19 PM
> >                 To:     Laurie Colbert; Histonet
> >                 Subject:        Re: Hacker Coverslipper
> >
> >                 Dear Laurie,
> >
> >                 I am sorry to hear about your Hacker coverslipper.  I
> was
> >having the same
> >                 problems but Hacker take care of it immediately.  Have
> you
> >tried calling
> >                 1-800-4HACKER and speaking with Jim Mullen?  I am sure
> he
> >will be very
> >                 interested to hear of your problem and fix it ASAP.  Jim
> >Mullen of Hacker
> >                 took a 6+hour drive from NJ to fix our coverslippers on
> a
> >days notice.  When
> >                 he could not fix it, two days later he had three Meisei
> >engineers fly in
> >                 from Tokyo, Japan to fix them properly.  I can not thank
> >Hacker enough for
> >                 all of their help.  I have never had customer support as
> >good as that of
> >                 Hacker!  I am not a spokesman for the company, just a
> very
> >satisfied
> >                 customer!
> >
> >                 -Tom Galati
> >                 Histo-Scientific Research Labs.
> >                 137 S. Main Street
> >                 Woodstock, VA  22664
> >                 (540)459-8211
> >                 Fax: (540)459-8217
> >                 tomgalati@hsrl.org
> >                 ----- Original Message -----
> >                 From: "Laurie Colbert" <laurie.colbert@schs.com>
> >                 To: "Histonet" <histonet@pathology.swmed.edu>
> >                 Sent: Tuesday, December 19, 2000 2:38 PM
> >                 Subject: Hacker Coverslipper
> >
> >
> >                 > I have been getting very tiny bubbles on my slides
> after
> >coverslipping
> >                 > with the Hacker coverslipper.  I have tried to find an
> >experienced rep
> >                 > who can come to the hospital and give me some tips,
> but I
> >have not had
> >                 > much luck.   Is there anyone out there who can help
> me????
> >The
> >                 > pathologists are running out of patience!
> >                 >
> >                 > Laurie Colbert
> >                 > Huntington Memorial Hospital
> >                 > Pasadena, Ca
> >                 > (626) 397-5784
> >                 >
> >                 >
> >
> >
> 
> 
> **************************************************************************
> Jill Songer HT (ASCP)
> Virginia Tech
> Veterinary Teaching Hospital
> Anatomic Pathology Lab Supervisor
> Blacksburg, Virginia 24061
> 
> GO HOKIES!!!!!!
> 



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