RE: [Histonet] Patient slide send-out
Richard, you are not alone! We have also seen an increase in patient and physician requests for "send-outs". I am not sure of charging, but I have made a "send-out" policy for our department that all requests be put in writing (scripts for physicians)and faxed,inform the patient/office that it will at least be 48 hours before it can be sent out, they must provide a shipping service account (FEDEX, UPS) or physically pick up the slides. We have also been being charged for these consults by the other facility so we also inform them that if the insurance cannot be charged, they are responsible for the bill. It seems to work but we do run into some problems now and again. If they cannot provide an overnight shipping service, we will USPS mail them certified but that seems to take too long for their liking (here it's around a week).
Not having enough staff to handle the sendouts is always a problem, hence the 48 hours..helps slightly.
Kari Marie Zajic HTL,MLT
Palms West Hospital
13001 State Road Eighty
Loxahatchee, Florida 33470
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[mailto:email@example.com]On Behalf Of Richard
Sent: Tuesday, August 22, 2006 2:49 PM
Subject: [Histonet] Patient slide send-out
Our Anatomic Pathology Office is overwhelmed with requests from patients
asking for their pathology slides to be sent to another medical
institution (for second opinion, additional surgery or therapy, etc.).
Is it legal to charge patients for this service? We don't have the
personnel to handle these requests in a timely fashion and we can no
longer afford to "eat" the shipping costs. Thank you.
Richard W. Cartun, Ph.D.
Director, Immunopathology & Histology
Assistant Director, Anatomic Pathology
80 Seymour Street
Hartford, CT 06102
(860) 545-0174 Fax
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