RE: PATHO-L Leica TP 1050
Dear Jim and Barry, We had problems with the Teflon coating on one of our TP1050's. I also know of another TP1050 in our city that had the same problem. The peeling can cause the retort to leak if it occurs adjacent to the retort lid seal. Under warranty we obtained a replacement lid plate that was made of stainless steel (Kit Plate Lid Retort No. 0461 31054). The old peeling plate is unscrewed from the lid, transfer the lid seal (O-ring) to the new plate then screw in the new stainless steel plate and no more problems. Interesting that the 2nd TP1050 we purchased (1998) came with the stainless lid plate. It's a shame when a company with a range of wonderful products fails to address customer problems to the satisfaction of both parties. David.
Drs King & Mower
From: Mass Histology Service [mailto:email@example.com]
Sent: Tuesday, 27 August 2002 22:51
Subject: FW: PATHO-L Leica TP 1050
Anyone want to respond to this?
James E. Staruk, HT(ASCP)
Mass Histology Service, Inc.
[mailto:firstname.lastname@example.org]On Behalf Of Barry
Sent: Tuesday, August 27, 2002 9:05 AM
Subject: PATHO-L Leica TP 1050
We recently had to replace the entire lid on our 5 year old Leica TP 1050
tissue processor. This was at a cost of US$3000. We discovered that Leica
has changed from the Teflon coated cast pot metal lid on our model to
stainless steel on newer versions. They are not budging yet on giving us any
credit for what is obviously a manufacturing mistake. The whole lid began to
buckle and warp, the Teflon peeled off, and we began losing vacuum seal. We
use routine reagents for our processing. We have encountered at least one
other in-system (Premier) user who has had the same problem. Leica is trying
to claim that there has been no factory notice about the lid and so they
will not replace it at less than full price for the part. I am wondering if
many others have had the same problem and we can start a ground swell of
support for Leica to provide us with the update at their expense. Would any
users of Histonet please cross post this?
Barry H. Hellman, Jr.,M.D.
Department of Pathology
Mary Immaculate Hospital
Newport News, VA 23602
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