Leica and service

From:"Michelle Mcanulty-Smith - NeuronZ Ltd."

RE: PATHO-L Leica TP 1050
Hi folks,
Just my experience here in New Zealand. I have a Leica ASP300, got it January of this year.
We have had some teething problems but in my opinion and that of my colleagues it is the best tissue processor out there. Even with some minor glitches (with software) the overall processing has produced excellent results.
I cannot fault the service that we have been provided with and compared with our old brand (which is also well known "out there" name in histo land) the processor is miles ahead for both performance and for technical support from the company.
I back the comments made by Jeanine Bartlett, it depends upon your local support and I can't fault ours!
Good luck

Michelle McAnulty-Smith
Histology Co-ordinator

NeuronZ Ltd

Auckland, New Zealand 
Tel: 09 367 7167 ext. 7060
Fax: 09 367 7186

E-mail:  michelle.mcanulty-smith@neuronz.com

-----Original Message-----
From: Maria Perrone [mailto:Maria.Perrone@sharp.com]
Sent: Thursday, 29 August 2002 4:28 a.m.
To: Charles.Embrey; Tony Henwood
Cc: histonet@pathology.swmed.edu
Subject: RE: PATHO-L Leica TP 1050

Service on Lieca products is a nightmare, at this time I do not recommend the tissue processor, it is not reliable---the paraffin clean is unsatisfactory as you can tell, I am not impressed with the product.
Maria C Perrone
Lead Tech
Sharp Memorial Hospital, CA
-----Original Message-----
From: Charles.Embrey [mailto:Charles.Embrey@carle.com]
Sent: Wednesday, August 28, 2002 6:13 AM
To: 'Tony Henwood'
Cc: 'histonet@pathology.swmed.edu'
Subject: RE: PATHO-L Leica TP 1050

Funny thing is that I just got an ASP300 in to demo yesterday.  The machine may work well but I have to wonder if the customer service experiences I have been reading about will influence my decision.  Yes, come to thing about it they probably will.

Charles R. Embrey Jr. PA(AAPA), HT(ASCP)
Histology Manager
Carle Clinic, Urbana Illinois 

-----Original Message-----
From: Tony Henwood [mailto:AnthonyH@chw.edu.au]
Sent: Tuesday, August 27, 2002 6:01 PM
To: 'Mass Histology Service'; Histonet
Subject: RE: PATHO-L Leica TP 1050

This doesn't seem like good publicity does it?

Tony Henwood JP, BappSc, GradDipSysAnalys, CT(ASC)
Laboratory Manager
The Children's Hospital at  Westmead,
Locked Bag 4001, Westmead, 2145, AUSTRALIA.
Tel: (02) 9845 3306
Fax: (02) 9845 3318


-----Original Message-----
From: Mass Histology Service [mailto:jstaruk@masshistology.com]
Sent: Tuesday, 27 August 2002 23:21
To: Histonet
Subject: FW: PATHO-L Leica TP 1050

Anyone want to respond to this?


James E. Staruk, HT(ASCP)
Mass Histology Service, Inc.

-----Original Message-----
From: owner-patho-l@majordomo.srv.ualberta.ca
[mailto:owner-patho-l@majordomo.srv.ualberta.ca]On Behalf Of Barry
Sent: Tuesday, August 27, 2002 9:05 AM
To: patho-l@majordomo.srv.ualberta.ca
Subject: PATHO-L Leica TP 1050

We recently had to replace the entire lid on our 5 year old Leica TP 1050
tissue processor. This was at a cost of US$3000. We discovered that Leica
has changed from the Teflon coated cast pot metal lid on our model to
stainless steel on newer versions. They are not budging yet on giving us any
credit for what is obviously a manufacturing mistake. The whole lid began to
buckle and warp, the Teflon peeled off, and we began losing vacuum seal. We
use routine reagents for our processing. We have encountered at least one
other in-system (Premier) user who has had the same problem. Leica is trying
to claim that there has been no factory notice about the lid and so they
will not replace it at less than full price for the part. I am wondering if
many others have had the same problem and we can start a ground swell of
support for Leica to provide us with the update at their expense. Would any
users of Histonet please cross post this?

Barry H. Hellman, Jr.,M.D.
Department of Pathology
Mary Immaculate Hospital
Newport News, VA 23602
"The whole aim of practical politics is to keep the populace alarmed- and
hence clamorous to be led to safety- by menacing it with an endless series
of hobgoblins, all of them imaginary." HL Mencken

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