Anyone want to respond to this?

Jim

____________________________
James E. Staruk, HT(ASCP)
Mass Histology Service, Inc.
www.masshistology.com

-----Original Message-----
From: owner-patho-l@majordomo.srv.ualberta.ca
[mailto:owner-patho-l@majordomo.srv.ualberta.ca]On Behalf Of Barry
Hellman
Sent: Tuesday, August 27, 2002 9:05 AM
To: patho-l@majordomo.srv.ualberta.ca
Subject: PATHO-L Leica TP 1050


We recently had to replace the entire lid on our 5 year old Leica TP 1050
tissue processor. This was at a cost of US$3000. We discovered that Leica
has changed from the Teflon coated cast pot metal lid on our model to
stainless steel on newer versions. They are not budging yet on giving us any
credit for what is obviously a manufacturing mistake. The whole lid began to
buckle and warp, the Teflon peeled off, and we began losing vacuum seal. We
use routine reagents for our processing. We have encountered at least one
other in-system (Premier) user who has had the same problem. Leica is trying
to claim that there has been no factory notice about the lid and so they
will not replace it at less than full price for the part. I am wondering if
many others have had the same problem and we can start a ground swell of
support for Leica to provide us with the update at their expense. Would any
users of Histonet please cross post this?



Barry H. Hellman, Jr.,M.D.
Department of Pathology
Mary Immaculate Hospital
Newport News, VA 23602
"The whole aim of practical politics is to keep the populace alarmed- and
hence clamorous to be led to safety- by menacing it with an endless series
of hobgoblins, all of them imaginary." HL Mencken


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