TP 1050
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From: | Hedley David Glencross <hedley@hheath.demon.co.uk> |
To: | HistoNet Server <histonet@pathology.swmed.edu> |
Reply-To: | |
Content-Type: | |
Hi Richard and everyone else, from home this time!
In my last posting re this issue, the statement was "there was a lot of
hearsay (now correct) and embellishment (also now correct)". This is a
true statement, but equally there were real concerns expressed as well,
but not as many as the rumour machine would have lead me to expect. I do
agree however, that the company did try to play down problems by
suggesting that our complaint was unique.
As I have alluded to, the response from the company could have been
better initially, but following a round of discussions on the histonet
some more positive action was generated. Once on the case the service
was excellent and our problems seem to have been resolved.
Now a question for Leica. Any movement on the user group?
Regards
--
Hedley David Glencross
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